Catholic Charities West Michigan

Administrative Support Professional, Child Welfare

Job Locations US-MI-Grand Rapids
Child Welfare
Position Type
Regular Full-Time

Position Summary

The Administrative Support Professional enables agency executives to advance agency initiatives and goals by filtering and attending to the day-to-day functions that are part of the executives’ roles so they can focus on the high-level leadership and strategy functions.


The Administrative Support Professional manages schedules, phone calls, organizes documents, maintains records, creates and maintains meeting minutes and performs other administrative tasks the help executives perform their job


Hybrid work schedule after an initial training period that includes working in the office and out of the office.



Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.


About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

  • CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.
  • CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

Essentials Duties and Responsibilities

  • Manages scheduling for agency director
  • Acts as the point of contact among director, staff, clients, and other external partners.
  • Formats information for internal and external communication –memos, emails, presentations, reports, etc.
  • Types, proofreads and edits correspondence
  • Drafts, reviews, and sends communications on behalf of agency executives.
  • Screens and directs phone calls and distributes correspondence appropriately.
  • Manages information flow in a timely and accurate manner.
  • Manages directors’ calendars and sets up meetings.
  • Makes travel and accommodation arrangements when necessary.
  • Drives to the Muskegon, Benton Harbor, and Grand Rapids work locations as needed.
  • Tracks daily expenses and prepares check requests, and other expense reports.
  • Acts as an office manager by keeping up with office supply inventory.
  • Organize and maintain office filing.
  • Assists in preparing Federal, State, and local reports, applications and grants.
  • Produces brochures and mass mailings.
  • Provides administrative support and assists with arrangements for staff, agency, and community events.
  • Prepares meeting agendas, previous meeting minutes, and collateral materials.
  • Prepares the meeting room, including refreshments, takes minutes during the meeting and prepares them for review and approval.
  • Handles material that is confidential in nature, performs administrative functions and makes decisions based on organizational policy.
  • Assist in developing, monitoring, and reviewing a strategic, comprehensive DEI Plan.
  • Works closely with the Program Director to advance the CCWM's DEI goals.
  • Assist in maintaining knowledge of current and emergent developments/trends, asses impact and recommend modifications in current and future strategies.
  • Drives for agency business
  • Performs other special assignments at supervisor’s request.

Other Knowledge, Skills, and Abilities

  • Ability multi-task and be a self-starter. 
  • Ability to work independently and in a team environment with a professional and diplomatic demeanor.
  • Excellent word processing skills and experiences with other software applications (Adobe, Canvas, Prezi, Publisher).
  • Excellent written and verbal communication skills.
  • Superior organizational and time-management skills.
  • Must be focused and meticulous with details.
  • Ability to relate to diverse populations and cultures while communicating with staff, clients and the public in a professional and effective manner.
  • This position requires reliable transportation. 
  • Must have a valid Michigan driver’s license, good driving record with zero work restrictions, and personal auto insurance as required by law. 

Recommended Employment Qualifications


  • Bachelor’s Degree in Business or a related field highly is preferred.


  • A minimum of 1 year of experience in an administrative assistant role is required.

  • A passion for cultivating a Diverse, Equitable and Inclusive environment is preferred.


Certificates, Licenses, Registrations:

  • none required

Supervisory Responsibilities:

This position does not have supervisory responsibilities.


Our Mission

In the spirit of our Catholic tradition, we lead our diverse communities with hope and compassion by offering innovative, collaborative programs. Through our team of highly trained employees, dedicated volunteers and generous community, we deliver the highest quality social services.


Our Vision

Following in the footsteps of Christ, we are the leaders in empowering people to achieve their God given potential by providing help and creating hope.


Our Values

  • Compassion
  • Collaboration
  • Compliance
  • Service to All People
  • Sanctity of All Life


CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.




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