This position is responsible for coordinating the AmeriCorps Seniors national service programs sponsored by Catholic Charities West Michigan. Position responsibilities include: recruitment, new volunteer onboarding, orientation and placement, volunteer in-services, recognition and special events, and maintain documentation compliance with federal and program regulations.

Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.

About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

• CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.
• CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

• Builds awareness of national service and AmeriCorps Seniors programs to recruit new volunteers.
• Monitors volunteer placements with station staff to promote program effectiveness and provide station staff with support for effective volunteer management.
• Collects and provides to the AmeriCorps Seniors Director, Client and/or Student Assignment forms, Care Plans, client outcomes, volunteer evaluations, program feedback and all other required data from station staff, clients and volunteers according to federal and program regulations.
• Orients volunteers to the policies and procedures as they relate to the programs, stations, sponsor organization (CCWM) and the volunteer; establishing clear expectations.
• Coordinates with AmeriCorps Seniors Director to plan and implement quality trainings in accordance with federal and program regulations.
• Maintains up to date and complete volunteer and program in accordance with federal and program regulations.
• Supports volunteers in volunteer development to include learning technology thereby improving their ability to serve safely.
• Reviews, approves, and submits volunteer timesheets monthly.
• Maintains effective communication across all volunteer efforts.
• Plans and implements recognition and special events.
• Drives for Agency business.
• Performs other special project assignments at supervisor’s request.

• Ability to streamline processes using technology to accomplish goals efficiently and effectively.
• Desire to learn and improve technology skills including Chromebooks, VIS, and Zoom.
• Ability to relate well to older adults and professionals within the communities.
• Above average communication skills in individual as well as public settings.
• Maintain organized, complete and accurate documentation in accordance with all federal and program regulations.
• Ability to travel throughout Lake, Muskegon and Newaygo Counties.
• Ability to organize and dispose of program items appropriately in anticipation of relocating our offices.
• Knowledge of Microsoft Office Suite and related programs.

Education:

• A High school diploma or General Educational Development (GED) preferred.
• Bachelor Degree in a Human Services, Education or a related field strongly recommended.

Experience:

• One-year experience working with older adults is required.
• One-year experience working with technology and maintaining accurate documentation is required.
• One-year experience planning and executing events is preferred.
• One-year experience in a customer service related field preferred.

Certificates, Licenses, Registrations:

None required.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Our Mission

In the spirit of our Catholic tradition, we lead our diverse communities with hope and compassion by offering innovative, collaborative programs. Through our team of highly trained employees, dedicated volunteers and generous community, we deliver the highest quality social services.

Our Vision

Following in the footsteps of Christ, we are the leaders in empowering people to achieve their God given potential by providing help and creating hope.

Our Values

• Compassion
• Collaboration
• Compliance
• Service to All People
• Sanctity of All Life

CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.