The Human Resources (HR) Relations and Benefits Specialist is responsible for providing administrative and technical assistance in the areas of recruitment, benefits, employee relations, FMLA, and training. This position is responsible for onboarding new staff members, new hire orientation, and ongoing employee relations from hire to end of employment cycle.

Annual Salary Range: $50,000.00 - $60,000.00

Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.

About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

• CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.
• CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

• Coordinates and facilitates a comprehensive onboarding process for new hires, including paperwork completion within the agency's application tracking system (ATS) iCIMS, new hire orientation, and an introduction to agency's policies and procedures.

• Ensures the HR Department has all new-hire paperwork for new staff and prepares the personnel file.

• Works in partnership with the agency's Information Technology (IT) department and hiring managers to ensure new staff are set-up with IT needs.

• Provides ongoing support and resources to new staff during their initial period of employment to ensure a smooth transition.

• Acts as an additional support within iCIMS to the HR team and staff as needed.

• Serves as the first point of contact for staff inquiries regarding HR policies, procedures, and agency benefits.

• Completes and processes employment verification requests.

• Offboards staff who leave the agency including closing out personnel files.

• Oversees the benefits enrollment process, ensuring all staff are informed about their benefits options and enrollment deadlines.

• Acts as the benefit liaison for the agency's insurance third party administrator.

• Assists staff with benefits-related inquiries and issues, providing clear and accurate information for resolution.

• Completes benefit data entry into agency's Human Resources Information System (HRIS) accurately and timely during open enrollment and throughout the calendar year.

• Maintains and updates benefit staff records, ensuring data accuracy and confidentiality.

• Conducts bi-weekly benefit reviews and acts on accordingly to ensure staff benefits and premium deductions align.

• Manages Affordable Care Act data and year end submissions.

• Fosters positive staff relations by addressing concerns and facilitating conflict resolution as needed.

• Supports staff engagement initiatives to help foster a positive and inclusive work environment.

• Supports the HR team in developing and implementing HR initiatives and programs that enhance staff satisfaction and engagement.

• Assists in organizing team-building events, training, and wellness programs to encourage staff professional growth and a positive workplace culture.

• Contributes to the development of diversity and inclusion initiatives within the agency.

• Processes employee's FMLA requests.

• Maintains sensitive staff information in a confidential nature in compliance with applicable legal requirements and makes decisions based on agency policy.

• Participates in developing department goals, objectives and systems.

• Participates in audits and prepares reports as required by management or regulatory agencies.

• Provides support in all areas of the Human Resources Department as needed.

• Drives for Agency business.

• Ongoing other duties and special assignments assigned by supervisor on an as needed basis based on agency demands.

• Ability to maintain confidential information.
• Ability to multi-task and meet deadlines.
• Ability to relate to diverse populations and cultures.
• Detail oriented with ability to complete data entry accurately.
• Knowledge of HR, HRIS, and ATS computer systems and relevant software.
• Strong computer skills in Microsoft office products.
• Knowledge of effective administrative principles and practices.
• Knowledge of HR law and best practices.
• Ability to plan and execute position responsibilities in a timely manner.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to understand and carry out verbal and written instructions.
• Ability to work effectively in stressful situations and adhere to critical deadlines.
• Ability to exercise diplomacy in contentious and confrontational situations.
• Ability to exercise good judgment, resourcefulness, and maintain effective working relationships with peers, agency management and clients.
• Organized and highly motivated.

• This position requires reliable transportation. 

• Must have a valid Michigan driver’s license, good driving record with zero work restrictions, and personal auto insurance as required by law. 

• On ocaasion during special projects, must be willing to work irregular hours including evenings and weekends.

• Must submit to Agency approved background checks.

Education:

• Bachelor degree in Human Resources, Business Administration, Health Care Administration or other related field is required. 
• SPHR or SHRM credential or certification preferred.

Experience:

• A minimum of two (2) years of experience working in Human Resources completing benefit administration, FMLA, and employee relations is required.
• A minimum of one (1) year of experience working in an HRIS and ATS is required.

Certificates, Licenses, Registrations:

• PHR/SPHR or SHRM credential highly preferred.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Our Mission

Inspired by the Church's social teachings, Catholic Charities West Michigan fosters individuals and families to flourish by providing help and creating hope.

Our Vision

Catholic Charities West Michigan is called to create a just and compassionate community where all people can achieve their divine purpose.

Our Values

• Sanctity of All Life
• Compassion
• Integrity
• Respect
• Equity

CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.

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