This position provides support and customer service by answering phones, greeting clients, and providing administrative support as needed

Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.

About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

• CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.
• CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

• Answers multi-line phone system, takes messages, directs calls, and answers inquiries.
• Greets clients and guests and directs them to the appropriate person/program. 
• Ensures appropriate staffs are notified with clients/guests arrival in a timely manner.
• Ensures lobby is well managed and guests are accounted for.
• Provides paperwork to counseling clients, takes payments, and copies insurance cards.
• Completes counseling payment receipts for clients.
• Completes payment log at end of day. 
• Schedules counseling appointments.
• Makes reminder calls for Behavioral Health Clients.
• Sorts and distributes incoming mail in accordance to agency policy.
• Ensures that mail goes out and faxes are distributed.
• Ensures safety of client entrances during inclement weather.

• Knowledge of basic software applications and basic single-operating system.
• Strong customer service orientation
• Ability to maintain confidential information.
• Ability to have a non-judgmental positive attitude and assessment toward families in crisis.
• Ability to communicate effectively, both written and orally.
• Ability to work with a diverse population.

Education:

• A minimum of a high school diploma, some college experience preferred.

Experience:

• A minimum of six months to one year of office administration experience.

Certificates, Licenses, Registrations:

none required.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Our Mission

Inspired by the Church's social teachings, Catholic Charities West Michigan fosters individuals and families to flourish by providing help and creating hope.

Our Vision

Catholic Charities West Michigan is called to create a just and compassionate community where all people can achieve their divine purpose.

Our Values

• Sanctity of All Life
• Compassion
• Integrity
• Respect
• Equity

CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.